need to delete How to Collect and manage customer reviews for Google Business Profile
Collect customer reviews for your Google Business Profile.
Generate a review form and send to your customers whenever you’ve successfully provided a service. Reply to your customers appropriately and delight them.
You need to have a Google Business Profile account.
Reviews on your Google Business Profile are a big credibility boost to your business and help with your ranking on Google search results.
Google Business Profile.
Whenever you’ve successfully provided a service.
Marketing Manager, marketing consultant, or any person responsible for marketing strategy for your local business.
Generate a review form and send to your customers
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Sign in to your Google Business Profile account .
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Select the appropriate business profile that you would like to ask your customers for reviews.
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Then, click “Ask for reviews”.
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Copy the review link.
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Share the review link with your customers. Here are some suggestions on where you can share your review link:
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If you interact directly with the customer, share the link via Whatsapp, Telegram, email, or any messaging platform after you’ve provided a service.
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If you run an eCommerce business (or any online business for that matter), set up an automated email after they purchase and share your review link there.
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If you have a social media profile for your business (Facebook, Twitter, Instagram etc), reach out whenever someone tags your product or mentions you and share your review link.
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Check customer reviews
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To check a customer review, log in to your Google Business Profile dashboard , and click “Reviews”.
You should then see the reviews ordered by the latest date. You can sort this by clicking on the filter icon on your top right.
Delete a customer review
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Sign in to your Google Business Profile account .
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Click “Reviews”.
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Click on the three-dot (kebab) menu and select “Flag as inappropriate”.
Note: Flagging a review as inappropriate doesn’t automatically remove the review. This simply tells Google that this review should be reviewed. If Google determines that the review violates its content policy , only then the review will be removed from your Google Business Profile.
Reply to customer reviews
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Sign in to your Google Business Profile account .
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Click “Reviews”.
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Hit the “Reply” button.
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Post your reply.
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Wherever possible, use this customer response template to reply to your customers’ reviews.