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Performance Guarantee

Guaranteed by The Way How, LLC.

Version 1, effective November 10, 2026. The version in effect on the day you hire us applies to that work.

  1. 1. Who is covered. If you hire us to move your WordPress site, this guarantee applies to the new homepage we build for you as part of that work. The free sample homepage we send before you hire us is not covered, and neither is a site that is not on WordPress. This guarantee is part of the agreement you sign when you hire us, and “this agreement” on this page means that agreement.
  2. 2. What we guarantee. The homepage we build for you (the “New Homepage”) will beat your existing WordPress homepage (the “Old Homepage”) on the Performance Test below. That is the only thing guaranteed. We do not guarantee search rankings, traffic, visibility in AI or answer engines, leads, sales or any other business result.
  3. 3. The Performance Test. We use Google PageSpeed Insights, mobile, lab results. For each homepage we run the test 3 times in a row on the same day, on the same public address with no tracking parameters, and take the middle result of the 3 for each measure. The New Homepage beats the Old Homepage if its middle result is (a) a higher mobile Performance score, and (b) equal or better on each of the three Core Web Vitals measures that the lab test reports: Largest Contentful Paint, Cumulative Layout Shift and Total Blocking Time (the lab stand-in for Interaction to Next Paint). The test does not use real-user field data, because a new site has none on launch day.
  4. 4. Baseline. Before work begins we run the Performance Test on the Old Homepage and email you a Baseline Report with the results, the date and time, and screenshots. You may ask us to re-run it before work begins. From then on the Baseline Report is the result for the Old Homepage for all purposes, even if the Old Homepage later changes or is taken down. If the Old Homepage already scores 95 or above on the mobile Performance score, we tell you so in the Baseline Report, and in that case the New Homepage beats the Old Homepage if its score is equal or higher and (b) in section 3 is met.
  5. 5. Launch Report. On the day the New Homepage goes live we run the Performance Test on it and send you the results with the Baseline Report.
  6. 6. The 90 days. The guarantee runs for 90 days from the Launch Date. The Launch Date is the day the New Homepage first goes live on your domain, or, if you have not approved launch or pointed your domain within 14 days after we tell you it is ready, that 14th day.
  7. 7. How to claim. Email hello@thewayhow.com from the email address you gave us when you hired us, within the 90 days, and say you are claiming under the Performance Guarantee. You do not need to give a reason. Within 5 business days we run the Performance Test on the live New Homepage and send you the results. If the New Homepage does not beat the Baseline Report, we may offer to fix the cause first. You choose: accept the fix or take the refund. If it beats the Baseline Report, the guarantee is met, and we send you the results.
  8. 8. The refund. If the guarantee is not met and you want the refund, we refund 100% of the fees you paid us under this agreement, to the original payment method, within 10 business days of the test result. Amounts you paid other companies (such as your domain or other vendors) are not ours to refund. After a refund, your right to use the New Homepage and our hosting of it end on the refund date, and on request we give you a copy of the text and images you supplied to us. You owe us no further fees.
  9. 9. When the guarantee does not apply. The guarantee does not apply, or the test is run as if the change had not been made, if: (a) the Old Homepage is part of an online store or eCommerce site, which is outside this offer; (b) after launch, anyone other than us changes the New Homepage, or adds or connects scripts, tags, plugins, embeds, widgets, fonts, tracking or chat tools, or large images or video we did not prepare, including ones you asked us to add after we told you they would slow it down; (c) the New Homepage is hosted anywhere other than our platform, or another service is placed in front of it; (d) the test cannot be run because the New Homepage is blocked, password protected or offline for reasons outside our control; or (e) PageSpeed Insights is unavailable, in which case we run the test when it returns and the 90 days are extended by the days it was unavailable. The guarantee covers the homepage and any other pages this agreement names.
  10. 10. Your other rights. The refund is your remedy for a failed Performance Test. This clause does not limit any right the law gives you.
  11. 11. No term, minimum or notice period. This guarantee creates no initial term, minimum commitment or notice period. Any recurring service stays month to month.

WordPress is a trademark of the WordPress Foundation. Google and PageSpeed Insights are trademarks of Google LLC. The Way How is not affiliated with or endorsed by either.